DEPARTMENT POLICY
SOP & Guidelines
Operational expectations and general department guidelines.
📻 Communications
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Zello is used for operational communications.
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Discord voice channels are intended for
general and off-shift communication.
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Operational radio traffic should remain
professional and concise.
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Avoid unnecessary traffic during active incidents.
🎖️ Chain of Command
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Members should follow the established chain of command.
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Incident Command has authority over active incidents.
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Members should direct operational concerns through
the appropriate command personnel.
🚨 Incident Operations
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Follow assignments given by Incident Command.
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Do not interfere with established incident operations.
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Maintain awareness of your surroundings.
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Personnel safety should remain a priority.
👨🚒 Professional Conduct
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Treat department members with respect.
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Maintain professionalism while representing PHVFD.
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Follow department leadership and instructions.
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Avoid unnecessary arguments during incidents.
🚒 Apparatus
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Operate apparatus responsibly.
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Do not take apparatus without authorization.
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Return equipment to its appropriate location.
🕐 Duty Status
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Members should clearly communicate their duty status.
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Members should not represent themselves as available
when they are unavailable.
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Follow current department duty procedures.
⚠️
Command Authority
During an active incident, personnel should follow
the direction of Incident Command and maintain proper
operational discipline.